You may transfer your domain names to our servers completely free of charge for use with our web hosting. You may change nameservers for your domain name, or you may fully transfer your domain name to us. Please read the notes below carefully to ensure your domain name is transferred with minimal delay or problems.
Transfer of domain names to our servers (change name servers)
Changing name server details is normally the quickest and easiest way to switch web hosting from another company to us. Your existing domain registrar will continue to control your domain name and will be responsible for billing you for domain renewals at their rates. You should note that not all domain registrars want to retain control of your domain name if you do not host your web site with them, and they may insist on fully transferring your domain name.
Upon purchase of a web hosting account, you will be given domain name transfer instructions and the nameserver details. These will depend on the hosting package you purchase from us. You will need to ask your existing domain name registrar to "change name servers" to the nameservers we give you. You may be able to do this yourself if you have DNS control of your domain.
Name server changes should take effect within about 24 hours of request. The actual time it takes will depend on how quickly your domain registrar initiates the name server changes.
To transfer a .uk domain name to us (change IPS tag)
To transfer your .uk domain to us, you should change the IPS tag to
You should note that the IPS tag should be in BLOCK CAPITALS. We will make the necessary nameserver changes for your domain name as soon as we gain control of your domain name.
Please note that if renewal of your domain name is due, you must to renew it with us before we make any changes to your domain name.
If your domain name has been detagged and renewal is due, the procedures are more complicated. You will need to pay a retagging fee directly to Nominet plus either a renewal fee to Nominet or a renewal and administration fee
To transfer a gTLD domain (.com / .net / .org / .biz / .info) to us (change registrar)
Transfer of gTLD domains can be complicated. You will need to arrange the transfer carefully and pay the required fees to both us and your existing domain registrar, or your domain transfer will fail. We recommend that you continue using your existing domain registrar unless absolutely necessary. You will need to pay us an administration fee of £15+VAT. If successful, your domain name will be transferred and renewed for an additional 1 year.
The domain transfer procedure is as follows:
- Check that at least 60 days have passed since registration or renewal and that the next renewal is more than 40 days away
- Ensure that the admin contact email address for your domain name is valid and that you or your domain registrar can receive emails at that email address
- Notify the admin contact for your domain name that you will be transferring your domain name to a new registrar and to expect an email requesting transfer
- Pay us the required administration / transfer / renewal fees
- We will then request transfer
- Within a day or two, the admin contact for your domain name will receive an email requesting transfer. They must follow the instructions in the email within a specified time period, normally 3-5 days.
- Providing that your existing domain registrar follows the instructions in the email and acknowledges the transfer request, your domain name will be transferred to us within 7 days and the expiry date will be extended by 1 year
Please note that the administration fee is non-refundable, even if the domain transfer fails.
If you have difficulty transferring your domain name to us, you should in the first instance check your domain registrar's website. If you cannot find the information you need on your domain registrar's website, you should contact their support staff. If you still cannot find the information you need, contact us at
and we will try and help.
You should bear in mind that when you registered your domain name, you entered into a contract with your domain registrar. If that contract prohibits or restricts domain transfers until you have paid the required domain transfer fees, then you should do so. Your domain registrar may legitimately restrict or prevent domain transfers until you have met the requirements of your contract and paid all due fees.
If you have a .uk domain name and you have met all conditions of your contract with your domain registrar and your domain registrar fails to transfer your domain name, you can contact Nominet directly to request the transfer as per Nominet Terms & Conditions. Nominet's contact details are available on their site.