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Open Support Policy
Unlike many other web hosting companies, we operate an Open Support Policy. This means that all the information you need should be available on our website without you needing to log in to password protected pages.
By providing all the information you need on our website, we hope that you will never need to contact our support staff. Fewer support enquiries means we can keep the costs of our services as low as possible. If the information you need is not here, then by all means, feel free to contact us.
Problems
If you are having problems, please check the relevant pages in the support section for specific information. You may need to look at more than one page to find the answers you need.
We have also provided links to other useful websites with more information than we can provide here.
Contacting Support
In the event that you need to contact our support staff, please remember to give us:
• Your domain name
• Your web hosting account number
• Your hosting account password
You can find your hosting account number and password on your Hosting Activation Notice which is sent to you when you purchase your web hosting account. Please note that without these details we may not be able to help you.
Please also give us as much information as possible about your problem, including error messages, file names, file locations and so on. The more information you give us, the easier it will be for us to deal with your problems.
You may contact our support staff in the following ways:
Email:
Fax: +44 (0)7092 225 281
Voicemail: +44 (0)7092 087 913
Please note that if you choose to contact us by fax or voicemail, you will need to supply an email address for a reply. We will not make telephone calls or send faxes in response to support enquiries.
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