This page contains information for creating mailboxes, setting up auto-responders, mail forwarding, email aliases and web mail on our Linux web hosting accounts. This page assumes that you have read the control panel page for information about logging in to and using the control panel.
Creating A Mailbox
Basic Mailbox Setup
This section shows how to create a mailbox on the Linux web servers using the Plesk control panel. If this is the first time you have set up a mailbox on the server, please follow these instructions exactly - avoid setting up other options until you have created your first mailbox and can send and receive email normally.
- Login to the web hosting control panel as per the instructions given. Click the Mail button. Click Add New Mail Name.
- Enter the email name (the yourname part of firstname.lastname@example.org) into the Mail Name text box and enter the password for this mailbox into the Passwordtext boxes.
- Remove the tick from Control Panel Access.Tick the Mailbox checkbox. Ignore all other settings for now.
- Scroll down and click the OK button.
Your mailbox has now been created and is available for use. Follow the instructions here to set up your email client (Outlook or Eudora) to send and receive email from this mailbox. Check that everything works correctly before changing any other settings.
Other Mailbox Settings
Email sent to any mailbox on your account can be forwarded to an external email address. Before setting this up, check that you can send and receive email normally using the other email address. Be aware that some free email providers use very strict anti-spam filters that may automatically trash a lot of legitimate emails, and that they may also reject redirected email. They shouldn't, but some of them do.
- Login to the control panel and click Mail. Click the name of the email address you want to set up forwarding for.
- Click Redirect. Tick the checkbox and enter the email address you want to send all email to.
- Click OK
Email aliasing allows you to use unlimited email addresses such as email@example.com without needing a physical mailbox for each email address. All email sent to an email alias will be routed to a physical mailbox belonging to a user such as firstname.lastname@example.org. You can set as many email aliases as required for each user on your account. For example, if you have a user JohnSmith@yoursite.com with aliases of sales and info, then all email sent to email@example.com or firstname.lastname@example.org will be automatically routed to JohnSmith@yoursite.com.
- Login to the control panel and click Mail. Click Show Aliases to see if the alias you want to set up has already been set up.
- If not, click the mailbox you want to add an alias to. Then click Add New Mail Alias.
- Enter the alias you want to create into the Mail alias name text box and click OK. The alias is now set up.
- Test your alias by sending an email to the aliased email address
Catch-All Email Aliases
This will collect all email addressed to any name @yoursite.com and direct it to any email address you choose, either on your hosting account or externally. You should note that catch-all email aliases may collect a lot of spam sent to various names @yourdomain. You have the option of turning off the catch-all alias and bouncing emails if you prefer.
- Login to the control panel and click Mail. Click Preferences.
- Select whether or not you want to use email aliases, and if so, which email address to direct all email to.
- Click OK
You can set up auto-reponders on any email address on your account. These may include file attachments if required. Auto-responders can reply to all incoming emails, or only to those with certain text in the subject or body of the incoming email. Be sure to read the help file for more auto-responder information.
- Login to the control panel and click Mail. Click the name of the email address you want to add the auto-reponse message to. Click Auto-responders.
- If you need to add a file attachmrnet, click Attachment Files and upload the attachments. Click Send File. Note that this only uploads the files to be attached. When you have finished uploading files, click Up Level
- Click Add New Auto-responder. Enter the name of the auto-response message.
- If you want auto-responders to reply only to messages with certain text in the body or subject, enter that text in the Request text box and select in the subject or in the body, otherwise use always respond.
- Enter your reply text and change the limits if required. Add any required attachments. Click OK
- Test your auto-responder by sending yourself an email.
Your web hosting account includes web mail, allowing you to access your email from anywhere in the world at any time. To set this up:
- Login to the control panel and click Mail. Then click Preferences. Tick the checkbox for webmail and click OK
You can access web mail from http://webmail.yourdomain.com. The login details you need will be the email name (the yourname part of email@example.com) and the mailbox password. Remember that these are case sensitive - ABC is different to abc.