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This page includes some of the questions our support staff are frequently asked but are not answered elsewhere in our support area.
Q - I have found a free script that I would like to use. Will it work?
A - Feel free to try your script and if it works, then great. If it doesn't work, try modifying it or try using another free script. There are millions of free scripts available on the Internet and if one free script doesn't work then you should be able to find another one that will do the same job. It costs nothing to try your script and it costs nothing to try other scripts as well.
Q - Do you provide an SMS service?
A - No.
Q - Do you provide co-location and dedicated servers?
A - Yes, we can provide these. Co-location starts at £99 per month, dedicated servers start at £150 per month. If you want a more precise quote, contact us with your requirements.
Q - Can you install other components on your servers so that I can run a script?
A - No. We only use components that have been fully tested and are distributed with the operating system. Installing third party components may cause problems with the servers and this may affect other users. You should be able to find another free script that does the same as you want to do without the need for additional third party components.
Q - My script doesn't work. Please can you fix it?
A - It is your responsibility to build your website and write your scripts. If you have difficulty doing this, we can recommend a web designer / developer who will be happy to provide a quote.
Q - Do you provide web mail?
A - We provide webmail with Linux web hosting accounts, but not with Windows hosting. If you host on the Windows servers, you can use one of the free web mail services such as http://www.mail2web.com. Users of Windows hosting accounts may need to use advanced login and use the mail server name as well. This will normally be mail.yourdomain.com. We cannot provide any specific information regarding use of other company's websites so you will need to experiment or to contact them for support.
You may also be able to find a web mail script that you can install on your web hosting account. As with all other scripting, if your script fails to work, we can recommend a web developer that can attempt to fix your script.
Q - I am getting an HTTP 500 Internal Server Error. Please can you fix your server?
A - HTTP 500 errors do not mean that our servers are faulty. The errors are caused by errors in your scripts. The HTTP 500 error is supposedly a 'friendly' error message that hides the real problem from users - this is actually very unfriendly for developers. To find out why you are receiving an HTTP 500 error, turn of 'friendly error messages' in your web browser. To do this in Internet Explorer, go to Tools > Internet Options and click the Advanced tab. Scroll down until you see 'Show friendly HTTP error messages'. Remove the tick next this and click OK. Then return to the page that displayed the HTTP 500 error message and you should see the real problem.
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