This document relates to the use of FrontPage 2000 with your Windows 2000 web hosting account. Users with Linux web hosting accounts should refer to the Linux documentation.
Please note that our support is limited to ensuring that FrontPage extensions are installed and working on your site. Building your website and using Microsoft FrontPage is your responsibility.
The Windows 2000 servers have FrontPage 2000 server extensions installed. These are backwardly compatible with earlier versions of FrontPage including FrontPage 97/98. In addition, most features of FrontPage 2002 will also work with the FrontPage 2000 server extensions, although we cannot make any guarantees as to which features will or will not work. You can find out more about compatibility issues on the Microsoft FrontPage site.
Configuration of your account
By default, FrontPage extensions are only installed on your main domain (www.yourdomain.com). FrontPage Extensions can be added to any subdomains (subdomain.yourdomain.com) at additional cost. Sites with FrontPage Extensions installed can also be accessed by FTP.
Publishing with FrontPage
To upload your FrontPage website, you will need to use the FrontPage Publication Wizard. When uploading to your FrontPage 2000 account, there are three pieces of information you will be asked for. These are as follows:
- The location of the site: This should be the FULL URL (e.g. http://www.yourdomainname.co.uk)
- Your Username: This should be your account number (ie AB1234).
- Your Password: This will be given to you upon completion of your order.
All of this information can be found in your Hosting Activation Notice, which is sent to you by email when your account is activated. This information should be sufficient to allow you to place your website files online.
In the first instance, you should check the documentation supplied with FrontPage. If that fails to resolve your problem, please look through the Microsoft FrontPage website at http://www.microsoft.com/frontpage/ and the Microsoft Support pages at http://support.microsoft.com. You should find all the answers you need on these sites.
If problems persist and you are certain that the problem exists on our side, please contact us. Please remember to provide your account number, password and domain with all enquiries, along with full details of any problems you may be experiencing. Please be as specific as possible. 'FrontPage isn't working and I cannot publish my website' is not very helpful (and yes, we do get support enquiries like this quite often). The more information you provide, the sooner we can help with your problems.